Accelerated by the pandemic and made increasingly possible by technology and care advancements, outpatient settings have come to be favored by patients over traditional hospital environments. To keep up with the growing demand, organizations must update their ambulatory strategies and operational processes. 

Changing expectations are the root cause of the ambulatory shift. Consumers want greater convenience, faster access, more options, and heightened coordination. While these expectations have been evolving for years, new market entrants (e.g., technology platform companies, retail pharmacies) with arguably more experience in consumer-oriented solutions are ratcheting up the competition. Traditional conservative approaches, underpinned by reactive (not proactive) initiatives, will not suffice. 

The ambulatory environment will continue to evolve quickly, and healthcare leaders will be forced to respond at a quicker pace. The age-old questions about the right service, right care model, and right location are all still in play. But the potential answers are more varied and nuanced. 

How ECG Works

We work only with healthcare organizations, and we help them thrive. Our team of experts understand the complexity and advantages of optimizing your ambulatory network. We bring successes we have shared with our clients to inform a customized patient-centric approach and strategy so you can deliver the best care to your patients across your acute and ambulatory assets.